Frequently Asked Questions

Q? What is GekoBox.com?

Answer:

GekoBox.com is a peer-to-peer Bitcoin exchange platform. We are a marketplace where users can buy and sell Bitcoins to and from each other. Users, called traders, create advertisements with the ability to set the price and the payment method they want to offer.

Q? How do I buy or sell bitcoin on GekoBox?

Answer:

BUY BITCOIN ON GEKOBOX...

Buying bitcoin on GekoBox.com is easy. After you Register/Login, you can simply

i. browse through the market for available sell bitcoin offers and select whichever suits your need. The marketplace consists of different sellers who are users just like you, therefore the rates available on all sell offers are set by the sellers and not GekoBox.com

ii. create an advertisement to buy bitcoin by using the "Post trade ad" button. Upon clicking on the button, it takes you to the post ad page where you will have to fill a form to specify your offer ( which includes specifying your terms of trade). When form is successfully submitted, your offer will be listed in the marketplace in the order of priority.


SELL BITCOIN ON GEKOBOX...

Just like buying as explained above,  you can simply

i. browse through the market for available buy bitcoin offers and select whichever suits your need. The marketplace consists of different buyers who are users just like you, therefore the rates available on all buy offers are set by the buyers and not GekoBox.com

ii. create an advertisement to sell bitcoin by using the "Post trade ad"  button. Upon clicking on the button, it takes you to the post ad page where you will have to fill a form to specify your offer ( which includes specifying your terms of trade). When form is successfully submitted, your offer will be listed in the marketplace in the order of priority.

Q? Is it secure/safe to buy and sell bitcoin on GekoBox?

Answer:

It is very safe and secure to buy and sell bitcoin on GekoBox.

GekoBox provides an escrow service, and as such, all trades on GekoBox passes through the escrow where either buyer or seller of bitcoin will have their bitcoin trapped in the escrow until both parties engaged in the trade is satisfied enough to conclude the trade OR if the client does not respond by clicking on the paid button, the bitcoin is automatically returned to the owner if window period set by the owner elapses.

In the case of a disagreement between traders, either party has the ability to dispute the trade by clicking on the dispute button, which automatically invites our administrators to get involved in resolving the dispute.
Everyone goes happy!

Q? Where do I keep my bitcoin?

Answer:

GekoBox provides all users with a secure wallet with which users can send, receive and store bitcoin. Your wallet is protected, however you are strongly advised to activate the 2FA (Two-Factor-Authentication) in your settings, and also to keep your login details in a safe place to avoid identity theft.

Please Note: GekoBox or anyone in affiliation with GekoBox will never contact you requesting for your login details. See Privacy Policy

Q? How long does it take to send or receive bitcoin?

Answer:

The time taken to send or receive bitcoin varies. Transactions between GekoBox Wallets is instantaneous, but it may take some couple of minutes to send or receive to/from an external wallet.

Q? What's the minimum amount of bitcoin I'm allowed to buy?

Answer:

The minimum amount you can buy on GekoBox varies and is usually dependent on the seller. On the list of adverts displayed on the market, you will notice that the limit(ranging from minimum to maximum)  on each advert is shown

Can I buy less than 1 bitcoin?

Absolutely! One Bitcoin can be divided into much smaller pieces, the smallest piece is called one satoshi and is the same as 0.00000001 BTC.This enables you to buy less than one bitcoin, represented in decimals.

Q? What is GBC?

Answer:

GBC stands for GekoBox coin. It is issued to users as a reward for selling bitcoin on GekoBox. This gives our users the ability to earn over $1,000 just for selling their bitcoin on GekoBox.com via a sell advertisement.

Q? How can I withdraw my GBC?

Answer:

Your GBC (GekoBox Coin) can be converted to bitcoin, which enables you get the cash value. When you have accumulated your GBC to a certain value (atleast $1,000) you then have the ability to convert it to the bitcoin equivalent  through the GBC wallet in your dashboard.

Q? What payment method can I use to buy bitcoin?

Answer:

There are several payment methods available on GekoBox with which you can buy bitcoin or receive payment for selling bitcoin. For easy access to the payment method you desire to transact in, you can use the search box located on the top of the website.

Q? What happens if client doesn't respond to a trade?

Answer:

When you open a trade (buy/sell), the bitcoin is held locked in the escrow until the trade is completed (bitcoin released), or cancelled (bitcoin returned) by the client. But in an instance when the buyer or seller does not respond to the trade, the bitcoin is automatically returned to the owner when the trade window period elapses. 

Q? How do I stop my Advertisement?

Answer:

In case you do not want to make a trade OR you will be offline, it is strongly recommended for you to stop your ad from displaying in the public market (in order to avoid bad rating from clients).
To stop your ad from displaying, navigate to your dashboard, enter the TRADE menu where all your created trades are listed, then deactivate/delete any trade you want to stop from displaying.

Q? Why/How do I verify my Account?

Answer:

Account verification is required to enable a user to establish a trade with a trader that requires verified client. This is done to ensure your client is KYC compliant.
The verification process is conducted via GekoBox procedures. To verify your account, visit the ACCOUNT VERIFICATION menu in your dashboard.

Q? What is Safe Login?

Answer:

Safe login is a 2-Factor Authentication (2-FA) system that adds an extra layer of protection to your account. When safe login is enabled, whenever a login to your account is attempted, a token/ login code is sent to your email. This token has to be applied to gain access to the account.
It is highly recommended for all our users to enable the 2-FA or Safe-login to their account. To enable the Safe-login, vist the SETTINGS menu in your dashboard.

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